We have partnered with DHL to ship all our domestic and international orders. We made this choice in order to achieve the full support and control we think you deserve.
With DHL you will:
- Receive an email and/or text message when you order has dispatched. You can then customise or modify your delivery instructions so that you never miss the delivery.
- Be able to arrange a returns pick/up or drop off to suit your schedule.
INTRODUCING THE "TRY BEFORE YOU BUY" SCHEME
Follow these three simple steps to participate in our try before you buy scheme:
|IRELAND - TRY BEFORE YOU BUY|
|All Irish orders||FREE SHIPPING||Try before you buy||2 day delivery||FREE RETURNS**|
1. Fill your basket and checkout. Enter your address and credit card details via the normal checkout process, except for the fact that we don’t charge your card when you confirm the order. We’ll then ship the items to you using DHL next day delivery. We’ll cover the cost of shipping - that’s zero risk to you! *Please note that some credit card companies will list this purchase as a pending transaction on your statement. This does not mean that your card has been charged and will disappear after 7 days if the items are returned. Once your card is charged it will appear under completed transactions on your statement.
2. Try on the clothes. You'll have 6 days from the date of purchase to try the clothes on and decide what you want to keep and what you want to send back. Before the 6 days are up, pack up the clothes you are choosing to return and send them back to us using the enclosed pre-paid shipping label. You can then text or call DHL to arrange your return. **Only one return label is provided per customer.
3. Pay only for what you keep. Once we receive the return shipment we’ll process the payment and only charge your card for what you decided to keep!
*Please note all orders placed on Saturday or Sunday will be shipped on Monday.
TRADITIONAL SHIPPING - UK, EU and REST OF WORLD
|CART AMOUNT||SHIPPING COST||DELIVERY TIME||RETURNS|
|EU||ANY||FREE via DHL||2-5 days||€ 15|
|UK||ANY||FREE via DHL**||
Within 2-5 days
|**BREXIT CHARGES, DUTY and VAT PREPAID BY Customer|
|Rest of the World||ANY||FREE via DHL*||2-5 days||€ 30|
|*DUTY and TAXES PAID BY Customer upon delivery||